Today’s venture was Terrible. Took automobile in at 11:30 am. I preferred estimate on rebuild motor if essential, an answer to my Test motor mild, a tire repaired that had a nail in it, an alignment and rotation of tires considering that I possess the life time alignment. I really needed to contact at five:30 pm to check out exactly what the position was. Was specified a list of recommendations, I said I’m contacting about the issues and not suggestions I didn't get the solutions but was hung up on alternatively. I was very hot about having to get in touch with but occur on. I get down to the shop and it receives even worse.
Some sense of legal responsibility should be felt not very well it’s been 4 months. (1 month extra in defensive tone)This might have been my family members lawyer sending this electronic mail. If this was my business enterprise I might have assured my buyer This is able to be looked after totally free and promptly with a few honest apologies . And assurance that it wouldn't materialize once again in all probability absolutely free oil alter (what ever. ) This service working experience continues to be very disappointing and seems for being systemic with all firestone from what I’ve been looking at on the internet. I hope this electronic mail will give the reality Examine your buyer service wants because I used to be a lover of your respective tires. But encounters such as this are generally not recoverable.
I have employed your store a whole lot previously for automobile repairs and tires. Not accurate any longer. , particularly when i should purchase the components alone by using a A great deal better lower price. My dilemma is the fact that in nowadays’s overall economy…..why is Firestone ripping customers off?
My title is Falisha Johnson and my phone number is 864-525-XXXX. My claim quantity is 1611-2221311. Not to intending to specifics of my claim but I'd a transmission flush at your area on Antrim travel three/15 and I am currently being told The main reason my transmission unsuccessful is for put on and tear just after inspection. I frequented your location on 5 Forks on eleven/15/16 for getting oil alter, tire rotation, and alignment Test also all fluids checked since I was going to travel. Immediately after getting Individuals services done my auto began to malfunction. So I returned to The placement to see why. At that time the tech that done the services mentioned higher than appeared over my auto simply because he stated it wasn’t malfunctioning ahead of he couldn’t find anything at all. Then the master tech acquired involved and drove my automobile to ascertain what the trouble was. The hook it up towards the tester and no codes came back again anything was Mistaken. James reviewed my information and noticed where a transmission flush was executed. He then explained to me it shouldn’t are actually done because of the higher mileage on the vehicle plus they wouldn’t have never performed or prompt this sort of request on my auto. James proceeds to tell me aspects about how the transmission works as well as the change of fluid what it does. So he recommended me After i still left his locale on November 15, 2016, quarter-hour till six PM, at the moment I was suggested by a representative/personnel of Firestone James that my car or truck was malfunctioning as a result of a service that Firestone on performed and that The placement on Antrim Dr was chargeable for my motor vehicle. He recommended me that Firestone was going to deal with my automobile and just take care me by putting me right into a rental into my auto was fixed. Certainly I’m becoming advised now James has a different Tale but I don’t understand how accurate that is simply because Everybody seems to not inform the truth to date or just leaves out significant information and facts. Again to my assert, this claim is taking place considering that November 15 I have spoken Using the promises representative Jim Flint which proceed to state dress in and tear, and below now have not too long ago spoken using a Gil Leon and he is stating dress in and tear at the same time following another person was sent out to review my auto.
In the meantime when he is still insisting which go to this web-site i need to spend additional to replace a sensor I start to google “I drive a Madza just experienced my battery changed and now my auto window doesn’t function” on my telephone. What I found out was that Madza includes a window reset that has to be completed at any time the battery has become disconnected. I showed him what I found and questioned if we could try this. He hastily agrees and continue to insists which i should spend more cash to possess a undesirable sensor replaced. The window reset was the answer!! So basically I preset my window! While this is a simpler situation And that i’m glad that it absolutely was fastened, my more substantial important link difficulty could be the bad buyer service I received just after I described my grievance and The truth that he is insisting I expend extra money to fix a sensor that wasn’t even broken!! I chose Firestone as it was more practical for me in lieu of ready to get in with my mechanic. Never once more!! I'll choose my motor vehicle to Firestone all over again and I will tell Every person I do know to carry out exactly the same! What a rip off rip-off! Experienced I not googled on my cellphone this unprofessional impolite manager would have made an effort to demand me to exchange something that wasn’t even damaged!! I’m beginning to concern if I even wanted a brand new battery to begin with now! An hour along with a 50 % position ending up taking about 2 1/2 with all the issues. I will never make use of your services again and can explain to Every person I know to do the identical.
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I had just Fortunately invested more than three hundred bucks there times before. I wasn’t treated hop over to here like a valued customer by service manager Isaac and now Firestone will not have my company.
I guess it’s time for you to search them around. I don’t know a good deal about my car or truck, but this has impressed me To find out more. I suppose I really should be thankful to Firestone for that. I won't ever action foot in a very Firestone place all over again, although I need to push my car or truck previous one of the retailers to get to a different shop that fees much more.
Please Bear in mind The reality that I am also needing to pay out insurance on an automobile that has been off the road for a total of three months, wikipedia reference and in the care.
I spoke with the worker that answered the telephone pertaining to letter gained. She pulled up my info on their computers to confirm if my tires were being A part of this recall. She mentioned to me that they were being tires that fell underneath remember recognize (the serial numbers/size and many others all matched remember notice) and that they'd be replaced cost-free to me.
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March 21, 2014 at 10:02 pm I'd the oil adjusted in my BMW at your Lagrange Park, IL shop. When I just lately went to possess the oil modified again, I used to be explained to the tech was unable to get rid of the oil pan plug, mainly because of the plug becoming driven drilled in position. When I informed your store manager that, they were the a single who experienced performed this, he denied it getting doable since the plug ought to be tighten by hand.
I not long ago have applied Firestone services within the Clemson Highway place in Columbia, SC. I paid for 4 new tires, alignment, oil transform, along with a new battery for my 2013 Madza 3. I left there paying out just a little more than $609. That’s a lot of money to me as I'm one Mother and After i fork out it I hope the get the job done being completed appropriately and possess all the things Operating correctly on my car when I travel away. That wasn’t the case for me. I drove absent hearing what sounded to me like my entrance drivers facet tire was free or not all the way on. Also my auto window was not Doing work both. I circled and went back to Firestone and advised them of my problems. The manager is rude and is particularly telling me that he can’t do something for me. I told him that my window was working After i brought my motor vehicle in and I expected it to work once the function was performed. The supervisor was telling me that practically nothing they did would've caused my window not to work Which the condition was a foul sensor. He starts looking up costs for sensors on the computer in which I read here instructed him that i'm not paying for mainly because that was Operating Once i brought my auto On this morning. Even now insisting that this can be a negative sensor challenge he check out’s calling the regional Madza dealership For added Perception. Not one person from Madza answers but I question he named the proper number.